1. Who we are
Muse & Miles is an independent travel website offering travel stories, hotel and vacation-rental features, destination content, trip-submission features, and paid trip-planning services.
For privacy questions or requests, contact us at mnm@museandmilestravel.com.
2. Information we collect
We collect information in the following situations:
Information you provide directly
- Contact inquiries: name, email address, company or property name, inquiry type, subject, and message.
- Trip submissions: contact information, destination and dates, travel story, stay and food details, profile or media links, and the permissions you select.
- Trip-planning requests: contact details, departure point, destinations, dates, number of travellers, budget, accommodation and transport preferences, interests, dietary or accessibility needs, existing bookings, public links, and other information needed to prepare a quote and itinerary.
- Communications: information contained in emails, replies, feedback, support messages, and collaboration requests.
Information collected automatically
Our hosting, security, and infrastructure providers may automatically receive technical information such as IP address, browser type, device type, operating system, requested pages, timestamps, referral source, and diagnostic or security logs.
Sensitive information
Please do not submit payment-card numbers, passwords, passport numbers, government identification numbers, or copies of identity documents through our forms. Where trip-planning details include dietary, accessibility, mobility, or health-related needs, provide only what is reasonably necessary for the requested planning service.
3. How we use information
We may use personal information to:
- Respond to questions, contact requests, and partnership inquiries.
- Review trip submissions and communicate about possible publication.
- Assess trip-planning requests, prepare quotes, provide planning services, and deliver itineraries.
- Send transactional emails and service confirmations.
- Send newsletters or promotional messages when you have chosen to subscribe. You may unsubscribe at any time.
- Protect the website, users, and services from abuse, fraud, and security threats.
- Maintain business, tax, accounting, and legal records.
- Improve website performance, content, and user experience.
Muse & Miles does not currently collect payment-card details through the website. If online payments are introduced, payment information will be processed by a third-party payment provider, and this policy will be updated as needed.
4. Legal bases for processing
Where applicable law requires a legal basis, we rely on one or more of the following:
- Contract or pre-contract steps: to respond to a planning request, prepare a quote, or deliver a requested service.
- Consent: for optional marketing communications, publication permissions, or other processing you have chosen.
- Legitimate interests: to operate, secure, improve, and communicate about Muse & Miles where those interests are not overridden by your rights.
- Legal obligations: to comply with accounting, tax, regulatory, law-enforcement, or court requirements.
7. Affiliate links and third-party websites
Some Muse & Miles pages may contain affiliate links. If you click an affiliate link and make a booking or purchase, Muse & Miles may earn a commission at no additional cost to you.
Affiliate platforms or booking websites may use cookies or other identifiers to attribute a referral. Muse & Miles may receive limited information such as the referring link, booking status, transaction category, commission amount, or anonymized reporting. We do not receive your full payment-card information from those providers.
Third-party websites are responsible for their own privacy, cookie, payment, cancellation, and security practices. Review their policies before submitting personal information or completing a booking.
8. International data transfers
Muse & Miles and its service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ. Where required, we rely on appropriate contractual, consent-based, or other lawful transfer mechanisms.
9. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including:
- General inquiries, trip submissions, and unsuccessful planning inquiries generally for up to 24 months after the last meaningful communication, unless a longer period is needed for a dispute, permission record, or legal requirement.
- Paid-service, transaction, tax, and accounting records for the period required by applicable law, which may be several years.
- Marketing subscription information until you unsubscribe, plus a limited suppression record so we can respect the request.
- Anonymous or pseudonymous traffic records for as long as reasonably needed to measure website use, maintain aggregate trends, prevent abuse, and troubleshoot the traffic counter.
- Security and technical logs for a limited period appropriate to troubleshooting, fraud prevention, and website security.
Information may remain temporarily in encrypted backups until those backups are overwritten under normal retention cycles.
10. Data security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. These include restricted access, secure service providers, HTTPS where deployed, access controls, and environment variables for confidential credentials.
No website, transmission method, or storage system can be guaranteed to be completely secure. Contact us promptly if you suspect unauthorized access to personal information you submitted through Muse & Miles.
11. Your privacy rights
Depending on where you live and subject to applicable exceptions, you may have rights to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing.
- Request a portable copy of certain information.
- Unsubscribe from promotional email at any time.
- Complain to an applicable privacy or data-protection authority.
To make a request, email mnm@museandmilestravel.com with the subject “Privacy Request.” We may ask for information reasonably necessary to verify your identity and locate the relevant records. We will not discriminate against you for exercising an applicable privacy right.
Muse & Miles does not currently sell personal information or use it for cross-context behavioral advertising. If those practices change, we will update this policy and provide legally required opt-out choices.
12. Children's privacy
Muse & Miles is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it where appropriate.
13. Changes to this policy
We may update this Privacy Policy when services, technology, affiliates, payment options, analytics, or legal requirements change. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or by email where appropriate.
14. Contact us
For privacy questions, access or deletion requests, or concerns about how information is handled, contact: